FAQ – Frequently Asked Questions

Welcome to Prosperity Nursery. This page answers the most common questions about our products, shipping, and policies.

By placing an order, you acknowledge that you understand the nature of our products and growing process.

🌱 1. Do you guarantee germination or plant success?

No. We do NOT guarantee germination, growth, or plant survival.

Growing success depends entirely on environmental conditions and proper care.

🌿 2. Why didn’t my seeds grow?

Seed germination can fail for many reasons, including:

  • Incorrect planting depth
  • Improper watering
  • Temperature or climate issues
  • Soil quality

We recommend reviewing our Growing Guide before planting.

🌿 3. My plant looks weak or wilted. Is it dead?

Not necessarily.

Live plants may experience shipping stress, including:

  • Wilting
  • Leaf drop
  • Dry appearance

This is normal and plants often recover with proper care.

🚚 4. How long does shipping take?

  • Processing time: 3–7 business days
  • Delivery time: 1–10 business days

Due to plant readiness and seasonal demand (especially spring and fall), some orders may take up to 2–4 weeks before shipment.

📦 5. Why did my order arrive in multiple packages?

We work with multiple growers and suppliers.

Items may ship separately to ensure freshness and proper handling.

📍 6. My tracking says “Delivered” but I didn’t receive it

Please:

  • Check with neighbors or household members
  • Check your mailbox or delivery area
  • Allow 1–3 additional days for delivery

We are not responsible for packages marked as delivered by the carrier.

❌ 7. Can I return or get a refund?

All sales are final.

We do not provide refunds for:

  • Seeds that fail to germinate
  • Plants that decline after delivery
  • Change of mind
  • Healthy items

⚠️ 8. What if my order arrives damaged?

If your order is severely damaged due to packaging, contact us within 48 hours.

You must include:

  • Your order number
  • Photos of packaging and item

We will review and may offer a resolution if applicable.

📬 9. What if I entered the wrong address?

Customers are responsible for providing accurate shipping information.

We are not responsible for lost or delayed shipments due to incorrect addresses.

🌱 10. Are your products beginner-friendly?

Some products require basic gardening knowledge.

We recommend researching plant care before purchasing.

💬 11. How can I contact you?

Email us at:

info@prosperitynursery.com

We typically respond within 1–3 business days.

⚠️ 12. What should I do before leaving a review?

Please contact us first so we can assist you.

Include your order number and photos if needed.

We are committed to resolving issues within our policies.