Shipping policy

Shipping Policy

At Prosperity Nursery, we are committed to delivering seeds, plants, and growing materials safely and efficiently. Please review our shipping policy carefully before placing your order.

🇺🇸 Shipping Area

  • We currently ship within the United States only
  • International shipping is not available

📦 Order Fulfillment

We work with multiple growers and suppliers to provide fresh plant materials.

  • Orders may ship from different locations
  • Items may arrive in separate packages
  • Shipping times may vary depending on product type

💲 Shipping Cost

Free shipping is offered on all U.S. orders.

⏱ Processing Time

  • Standard processing time: 3–7 business days
  • Orders are processed Monday–Friday (excluding holidays)

Important:

Due to the nature of live plants and seasonal demand, certain items may require additional preparation time.

  • During peak seasons (spring and fall), delays are common
  • Plants may ship based on readiness and safe handling conditions
  • Processing may take up to 2–4 weeks before shipment in some cases

🚚 Delivery Time

  • Estimated delivery time: 1–10 business days after shipment
  • Total estimated timeframe: 2–15 business days

Delivery times are estimates and are not guaranteed.

Delays may occur due to:

  • Carrier issues (USPS, UPS, etc.)
  • Weather conditions
  • High seasonal volume

📍 Tracking Information

  • Tracking is provided when available
  • Tracking updates may take 1–3 days to appear
  • Status such as "Pre-Shipment" means the label has been created but not yet scanned
  • Tracking may not update in real time

Important: In some cases, carriers may mark packages as "Delivered" before actual delivery. Please allow additional time for arrival.

⚠️ Shipping Responsibility

Once your order has been shipped and handed to the carrier, responsibility transfers to the shipping provider.

We are not responsible for:

  • Shipping delays
  • Lost or stolen packages
  • Incorrect delivery by the carrier
  • Packages marked as delivered but not received

If you experience an issue, please:

  • Check with neighbors or household members
  • Contact your local carrier
  • Allow 1–3 additional days for delivery

📬 Address Accuracy

  • Customers are responsible for providing accurate shipping information
  • We are not responsible for orders shipped to incorrect addresses
  • Returned shipments may require additional reshipping fees

🌿 Live Plant Notice

Plants, cuttings, roots, and bulbs are living products and may experience minor stress during transit.

  • Wilting or leaf drop may occur
  • Minor cosmetic damage is normal
  • This does not indicate a defective product

📩 Need Help?

If you have questions regarding your order, please contact us:

Email: info@prosperitynursery.com

We typically respond within 1–3 business days.

By placing an order, you acknowledge and accept this Shipping Policy.