Return & Refund Policy

At Prosperity Nursery, we offer seeds, starter plants, seedlings, cuttings, roots, bulbs, and other natural living products. Due to their perishable nature and the natural variations associated with living plants, we ask all customers to carefully review this policy and the product description before placing an order.

1. All Sales Are Final

All sales are final, except where otherwise required by applicable law or expressly provided in this policy.

We generally do not accept returns, refunds, or replacements for:

Failure of seeds to germinate or cuttings to root
Failure of plants to establish, grow, flower, or produce fruit
Plant decline or death after delivery due to growing conditions or improper care
Change of mind, unwanted items, or ordering mistakes
Opened, planted, used, or otherwise altered products
Healthy plants, seeds, cuttings, roots, or bulbs received as described
Normal variations in plant size, shape, color, branching, foliage, or root structure
Normal seasonal dormancy, pruning, leaf loss, or shipping stress

These exclusions do not limit any rights or remedies that cannot legally be excluded.

2. 48-Hour Reporting Requirement

All delivery-related claims must be submitted in writing via email to info@prosperitynursery.com within 48 hours of confirmed delivery.

The 48-hour reporting period begins when the shipping carrier records the package as delivered.

Claims submitted through other communication channels, including social media, phone calls, or messaging platforms, do not satisfy this reporting requirement. All claims must be submitted by email.

To request a review, customers must include the following information and supporting documentation:

Order number (required)
Full name associated with the order
A brief written explanation of the reported issue
Clear photos of the outer shipping box or package
A clear photo of the shipping label
Photos of the internal packaging
Clear photos of the entire plant or product from multiple angles
Close-up photos showing the reported damage or issue
Scratch test photos, when applicable, if a woody plant appears dead or dormant

Important: Claims must include a valid order number so we can identify and verify the purchase.

Customers should retain the original packaging and the affected plant or product until the review is completed.

Claims submitted more than 48 hours after confirmed delivery may be denied under our voluntary refund and replacement policy.

Claims with missing order information, insufficient supporting photos, or incomplete documentation may be denied if we cannot reasonably verify the reported issue.

Failure to report an issue within 48 hours may be treated as acceptance of the item's visible condition for purposes of our voluntary claims policy.

Important: Dormant, stressed, defoliated, wilted, or transit-shocked plants are not automatically considered dead or defective.

Submitting a claim does not automatically guarantee a refund or replacement. All claims are subject to review and verification.

This reporting requirement does not override any non-waivable consumer rights or remedies provided by applicable law.

3. Plant Appearance & Product Photo Disclaimer

Product photos are for reference and illustration purposes.

Depending on the listing, photos may show a mature plant, a representative specimen, or a plant from the current available batch.

Unless expressly stated otherwise, you will not receive the exact plant or tree pictured.

Your plant will be selected based on the product description and available inventory. Natural variations in the following characteristics should be expected:

Height, width, and overall shape
Trunk thickness and branching structure
Number and arrangement of stems
Foliage density, leaf size, and color
Root development and root structure
Seasonal appearance and growth stage

Important Starter Plant Notice

When a listing specifies a starter plant, seedling, or young plant, you will receive a young plant rather than a mature specimen.

Photos showing mature trees, flowers, fruits, or fully established plants are intended to demonstrate the species' potential appearance and characteristics.

The actual plant shipped may be significantly smaller, less developed, or visually different from the mature specimen shown.

Please refer to the product title, description, size specifications, quantity, and shipping details to understand exactly what you are purchasing.

Differences between a young plant and mature reference photos are not, by themselves, considered defects or grounds for a refund.

4. Live Plant Condition & Seasonal Disclosure

Live plants may be shipped in different natural conditions depending on the season, plant species, weather, and shipping requirements.

Your plant may arrive:

Dormant or partially dormant
Leafless or partially defoliated
Recently pruned or trimmed
Bare root or with reduced soil
With reduced foliage or branches
With minor cosmetic imperfections
With natural variations in roots, stems, and overall appearance

Pruning, defoliation, and bare-root preparation may be necessary to reduce shipping stress, comply with shipping restrictions, or improve packaging safety.

Dormant, leafless, pruned, or partially defoliated plants are not automatically considered dead, damaged, or defective.

Some plants may require several weeks to resume visible growth after shipping or planting, depending on their species, condition, and growing environment.

We do not guarantee immediate new growth, leaf development, or recovery within a specific timeframe.

5. Natural Shipping Stress

Live plants may experience temporary stress during packaging, transportation, and environmental changes.

Normal shipping-related symptoms may include:

Yellowing or dropping leaves
Temporary wilting or drooping
Minor leaf discoloration
Small broken leaves or minor twig damage
Temporary reduction in foliage
Delayed growth after delivery
Seasonal dormancy or transplant shock

These symptoms do not necessarily indicate that the plant is dead or unhealthy.

Normal shipping stress and cosmetic changes are not automatically grounds for a refund or replacement.

Customers should provide appropriate care after delivery, including gradual acclimation, suitable watering, drainage, and protection from extreme conditions.

6. Weather & Environmental Responsibility

Customers are responsible for considering local weather and growing conditions before purchasing live plants.

Extreme environmental conditions can negatively affect plant health during transit and after delivery, including:

Extreme summer heat
Freezing or below-freezing temperatures
Severe storms and weather events
Prolonged exposure to direct sunlight
Packages left unattended outdoors
Improper storage or delayed unpacking

We strongly recommend monitoring tracking information and arranging to receive live plants promptly.

Customers should unpack and inspect live plants as soon as reasonably possible after delivery.

We cannot guarantee plant survival under extreme weather conditions or after exposure to unsuitable growing environments.

7. No Germination, Rooting, Growth, or Survival Guarantee

Seeds, plants, bulbs, roots, and cuttings are natural living materials.

Successful germination, rooting, establishment, and long-term survival depend on numerous factors outside our control, including:

Climate and temperature
Soil quality and drainage
Watering practices
Sunlight and humidity
Planting depth and techniques
Seasonal timing
Pest and disease exposure
Individual growing experience

We do not guarantee germination rates, rooting success, future growth, flowering, fruit production, or long-term plant survival.

Unless specifically stated in the product description, cuttings may be supplied unrooted, and successful rooting is not guaranteed.

8. Damaged, Dead on Arrival, or Incorrect Orders

Although all sales are generally final, we understand that shipping damage, fulfillment mistakes, or other issues may occasionally occur.

If your order arrives severely damaged, appears dead on arrival, contains an incorrect item, or does not match the purchased product specifications, please follow the 48-Hour Reporting Requirement in Section 2.

Scratch Test Notice

For suitable woody plants, a gentle scratch test on a small section of the stem or branch may help determine whether living tissue remains beneath the bark.

Green or moist tissue may indicate that the plant is still alive, even when leaves are absent.

Scratch tests are not suitable or conclusive for every plant species.

Dormant, stressed, wilted, defoliated, or transit-shocked plants are not automatically considered dead.

Claim Review & Resolution

Submitting a claim does not automatically guarantee a refund or replacement.

We will evaluate the information provided, the product description, the shipping circumstances, and the condition of the item.

Depending on the circumstances and applicable consumer rights, an approved resolution may include:

Replacement of the affected item
Partial refund
Full refund
Other appropriate resolution

For discretionary goodwill requests that fall outside legally required remedies, the resolution will be determined by Prosperity Nursery on a case-by-case basis.

Returns of live plants are generally not required unless specifically requested by our support team.

9. Shipping Delays, Lost Packages & Carrier Issues

Once an order has been handed over to the shipping carrier, delivery may be affected by circumstances outside our direct control, including:

Carrier delays
Weather disruptions
Transportation interruptions
Carrier scanning errors
Theft after confirmed delivery
Delivery to an incorrect address provided by the customer

If a shipment is delayed, lost, damaged, or marked as delivered but cannot be located, please contact us and the carrier so the issue can be investigated.

Packages marked as delivered by the carrier are generally considered delivered for purposes of our voluntary lost-package policy, subject to investigation and applicable law.

We do not guarantee exact delivery dates or uninterrupted transit.

Any refund, replacement, or other remedy required by applicable law will remain available regardless of carrier-related circumstances.

10. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing accurate and complete shipping information at checkout.

Please verify:

Recipient name
Street address
Apartment or unit number
City and state
ZIP code
Contact information

We are not responsible for delivery failures resulting solely from incorrect or incomplete addresses provided by customers, except where applicable law requires otherwise.

Orders returned, delayed, or misdelivered due to customer-provided address errors may require additional shipping charges before reshipment.

If you discover an address error, contact us immediately. Address changes cannot be guaranteed once an order has entered processing or shipping.

11. Order Cancellation & Changes

Orders may enter processing or preparation shortly after purchase.

Cancellation requests must be submitted as soon as possible.

Once an order has been shipped, it cannot be canceled.

Orders that have already entered preparation, sourcing, or fulfillment may not be eligible for cancellation under our voluntary cancellation policy.

Any cancellation or refund rights required by applicable law will still apply.

12. Important Customer Acknowledgments

By placing an order with Prosperity Nursery, you acknowledge that:

You have reviewed the product title, description, quantity, and size specifications.
Product photos may show mature plants or representative specimens rather than the exact item shipped.
Young plants may look significantly different from mature reference photos.
Live plants may arrive dormant, leafless, pruned, bare root, or partially defoliated.
Minor shipping stress and natural cosmetic variations are normal.
Germination, rooting, growth, flowering, fruiting, and survival are not guaranteed.
Proper plant care and suitable environmental conditions are essential after delivery.
Delivery-related concerns should be reported within 48 hours with supporting documentation.
All sales are generally final, subject to the exceptions and applicable legal rights described in this policy.

13. Contact Us

For questions, order concerns, or assistance with a delivery-related issue, please contact:

Prosperity Nursery

Email: info@prosperitynursery.com

We typically respond within 1–3 business days.

For time-sensitive delivery concerns, please send your initial report and supporting photos within 48 hours of delivery, even if our response occurs afterward.

Nothing in this policy excludes, restricts, or limits any consumer rights or remedies that cannot lawfully be excluded under applicable law.

Thank you for shopping with Prosperity Nursery and for understanding the natural characteristics of living plants.