Return & Refund Policy

At Prosperity Nursery, we provide seeds, starter plants, cuttings, roots, and bulbs as natural, living products. Please review this policy carefully before placing your order.

❌ All Sales Are Final

All orders are final.

We do not accept returns, refunds, or replacements for:

  • Failure to germinate or grow
  • Plant decline or death after delivery
  • Change of mind or unwanted items
  • Opened or used products
  • Healthy plants, cuttings, roots, or bulbs

🌿 Nature of Living Products

Seeds and plants are living organisms and results vary based on many factors beyond our control, including:

  • Climate and environmental conditions
  • Soil quality and drainage
  • Watering and sunlight
  • Planting methods and experience

We do NOT guarantee germination, growth, or plant survival.

⚠️ Damaged or Incorrect Orders

If your order arrives severely damaged due to packaging or handling, we may review your case.

To be eligible:

  • You must contact us within 48 hours of delivery
  • You must accept the package (do not refuse delivery)
  • You must provide clear photos of:
    • Outer packaging
    • Inner packaging
    • The item from multiple angles

If approved, a resolution may be offered at our sole discretion.

Returns are generally not required due to the nature of live products.

🚚 Shipping-Related Issues

Once an order has been shipped, we are not responsible for:

  • Shipping delays
  • Carrier handling issues
  • Lost or stolen packages
  • Packages marked as delivered but not received

Please contact your local carrier for assistance in these cases.

📬 Address Responsibility

  • Customers are responsible for providing accurate shipping details
  • We are not responsible for orders shipped to incorrect addresses
  • Reshipping may require additional fees

⚠️ Important Conditions

  • Claims submitted after 48 hours of delivery will not be accepted
  • Incomplete claims may be denied
  • We reserve the right to deny any request that does not meet policy requirements

📩 Contact Us

If you have questions or need assistance, please contact us:

Email: info@prosperitynursery.com

We typically respond within 1–3 business days.

By placing an order, you acknowledge and agree to this Return & Refund Policy.